Conflict: you do have a choice
Get the tools to help people act on conflict—not just react to it.
36%
People who say they deal with conflict often, very often, or all the time
4
4.34 hours is the average time spent dealing with conflict every week
22%
People who said their managers handled conflict poorly or very poorly
Manage conflict with the TKI® assessment
The Thomas-Kilmann Conflict Mode Instrument (TKI®) is an assessment for managing and resolving conflict.
It’s a framework based on five different conflict-handling modes which people use in conflict situations. By exploring how those modes affect relations between people, you find solutions for moving conflict to a more productive place.
Two reports are available:
- The TKI® Profile and Interpretive Report assesses an individual’s conflict style—see sample.
- The new TKI® Team Report assesses a whole team’s conflict style—see sample.
Want to learn more about the TKI framework? No problem.
Psychology of Conflict Management
Go behind the scenes of workplace conflict. Learn about the different types of conflict and the role of personality so you can apply conflict management strategies that work better.
Research shows that people are moving in and out of teams at a much more rapid rate than they did in the past. So…you really need to have these conflict management skills, whether you’re a member of a team or a leader of a team, because this is going to be really dynamic.
-Dr Gail Fann Thomas, conflict management expert and co-author of the TKI® Team Report
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