Thomas-Kilmann Conflict Mode Instrument (TKI®)

Thomas-Kilmann Conflict Mode Instrument (TKI® )

The Thomas-Kilmann Conflict Mode Instrument (TKI® ) tool is the world’s best-selling tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering them to choose the appropriate style for any situation.

The TKI® tool assesses an individual’s typical behavior in conflict situations and describes it along two dimensions: assertiveness and cooperativeness. It provides detailed information about how that individual can effectively use five different conflict-handling modes, or styles.

Explore the TKI® Model

Explore the TKI Model

How It Helps

The TKI® assessment is ideal for a wide range of applications, including:

  • Conflict management—to identify different conflict-handling styles and to learn how to choose the appropriate style for any situation
  • Team building—improves team functioning by helping members reconcile differences and work together more effectively
  • Leadership development—enhances leaders’ conflict management skills
  • Performance improvement—helps eliminate barriers to effective performance
  • Stress reduction—gives employees the capacity and tools to identify and manage workplace stress
  • Retention—helps employees be successful, improve morale, and stay engaged in order to build a stronger organization and retain the best talent

TKI® Brand Portfolio

A comprehensive suite of support materials is available to help you quickly and easily begin using the TKI® tool. This product line gives you the knowledge and confidence to be an effective coach for your clients and to help them start managing conflict immediately and productively.

TKI® Key Highlights

  • Provides two options for assessment—TKI® Profile and Interpretive Report (online) or self-scorable booklet (paper-and-pencil format)
  • Offers a variety of support materials, including booklets, digital activities, and content-packed training programs to effectively deliver workshops
Getting Started

The TKI® instrument is an unrestricted instrument and requires no special training to administer it and access the reports.

Popular TKI® Materials

#4813 #4816 #4818
Thomas-Kilmann Conflict Mode (Self-Scorable Booklet) Introduction to Conflict Management Introduction to Conflict and Teams